Bookstore Survey
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Based upon your most recent experience with Bookstore, how would you rate the following?

Very
Satisfied		 Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Very Dissatisfied
The dollar value of non-textbook merchandise you purchased 5 4 3 2 1
The selection, reliability, and quality of merchandise 5 4 3 2 1
The accessibility and convenience of service provided 5 4 3 2 1
The accuracy and consistency of service provided 5 4 3 2 1
The timeliness of service provided 5 4 3 2 1
The responsiveness and courteousness of the staff 5 4 3 2 1
The competency and knowledge of the staff 5 4 3 2 1
The ability of staff to understand your needs and take appropriate action 5 4 3 2 1
The steps taken to meet your needs 5 4 3 2 1
Your overall satisfaction with the service received 5 4 3 2 1
If you would like us to contact you regarding your experience, please write your name, phone number, and best time of day to call in this space: